newstodate.aero
AUG 2003 (newstodate): Estonian Air is seeing strong growth in internet-bookings, and calls to its English language call center, opened since May, 2002.
Manned by five agents working in shifts, the record of 497 calls was set in July, which also produced many days with more than 400 calls.
Also the Estonian Air direct sales via the Internet have increased. In July 2003 more than 1200 tickets were booked and purchased via Estonian Air's travel site, which today has registered 29,651 users.
More than one third of the tickets sold to Estonian Air's new routes from Tallinn to Berlin and Oslo are purchased via the internet.
Manned by five agents working in shifts, the record of 497 calls was set in July, which also produced many days with more than 400 calls.
Also the Estonian Air direct sales via the Internet have increased. In July 2003 more than 1200 tickets were booked and purchased via Estonian Air's travel site, which today has registered 29,651 users.
More than one third of the tickets sold to Estonian Air's new routes from Tallinn to Berlin and Oslo are purchased via the internet.